World Class Diversity Management:

By the world’s leading author on diversity
 Advances the field by providing a unified framework and terminology and spelling out exactly what needs to be done to build world-class diversity management capability
 Identifies optimal implementation approaches that can be used anywhere, anytime

With demographic shifts and globalization transforming the nature of relationships, interactions, and decision making, excellence in diversity management is more important than ever. However, the field of diversity has no established standard for evaluating what constitutes best practices, nor has there been any agreement on what the most fundamental philosophies, principles, and concepts are – until now.

In this pioneering book, Dr. Thomas, one of our most distinguished diversity theorists and practitioners, proposes a framework that will enable the development of a truly world-class diversity management capability. It was the development of such standards in manufacturing that enabled companies to strategically pursue excellence.

A world class approach to diversity management must be applicable anywhere in the world, facilitate comparison of different practices, and focus on the entire field of diversity rather than specific dimensions such as race or gender. These requirements are amply met by Dr. Thomas’ Four Quadrant model and his Strategic Diversity Management Process™ (SDMP™).

Thomas first analyzes each of the four quadrants – exploring the goals, motives, challenges and accomplishments associated with each. He then reveals the unrecognized paradigm (mindset) that lies behind each quadrant’s express purpose.

Once he has laid out the broad range of diversity management strategies, Dr. Thomas discusses how to realize them. He offers an overview of the SDMP™ – by far the most effective framework for implementation. He also examines the on-the-ground dynamics of implementing each of the strategies and their associated paradigms by incorporating a case study of a CEO, a composite of the many executives Dr. Thomas has worked with.